1. Introduction
This Privacy Policy explains how Raidillon SA collects, uses, and protects your personal data when you visit or place an order on this website (the "Site"). It applies together with the Site's Terms & Conditions, Legal Notice, and Cookie Policy.
2. Who Is the Data Controller
Raidillon SA Registered office: Avenue Henri de Brouckère 44, 1160 Brussels, Belgium Company number (BCE) / VAT: BE 0477.872.181 Email: hello@raidillon.com Phone: +32 2 658 01 20
3. What Personal Data We Collect
Depending on how you interact with the Site, we may collect:
- Identification and contact data: name, delivery and billing address, email address, phone number — collected when you place an order, create an account, contact us, or subscribe to our newsletter.
- Order and transaction data: products ordered, order history, payment method used (Raidillon does not store your full card details; payments are processed via bank transfer or PayPal, as described in our Terms & Conditions).
- Communication data: any information you provide when contacting us via the contact form or by email.
Technical and browsing data collected via cookies is described separately in our Cookie Policy.
4. Why We Use Your Data and Our Legal Basis
- To process and deliver your order (performance of a contract).
- To respond to your enquiries and provide customer service (performance of a contract / legitimate interest).
- To send you marketing communications, such as newsletters or new collection announcements, where you have opted in (consent — you can unsubscribe at any time).
- To keep the Site secure and improve its performance (legitimate interest).
- To comply with our legal, accounting, and tax obligations (legal obligation).
5. Who We Share Your Data With
Your personal data may be shared with:
- Raidillon SA staff, on a need-to-know basis.
- Odoo S.A., which hosts the Site and operates the CRM and email marketing tools used to manage customer and order data, acting as our data processor.
- Payment providers (PayPal, our bank) strictly for processing payment.
- Carriers and, where you choose this delivery option, Authorized Retailers, strictly for the delivery of your order.
- Public authorities, where required by law.
We do not sell your personal data to third parties. Recipients linked specifically to cookies and tracking tools are listed in our Cookie Policy.
6. International Data Transfers
Your data is primarily processed within Belgium and the European Economic Area. Should any data need to be transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with the GDPR.
7. How Long We Keep Your Data
- Order and invoice data: for the duration of our business relationship, then for up to 10 years to comply with Belgian accounting and VAT obligations.
- Marketing/newsletter data: until you unsubscribe or withdraw your consent.
- Contact form enquiries: for as long as necessary to handle your request, then archived or deleted.
8. Your Rights
Under the GDPR, you have the right to access, rectify, erase, and restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at hello@raidillon.com.
You also have the right to lodge a complaint with the Belgian Data Protection Authority: Autorité de protection des données / Gegevensbeschermingsautoriteit Rue de la Presse 35, 1000 Brussels, Belgium contact@apd-gba.be — www.autoriteprotectiondonnees.be
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on the Site.
11. Contact Us
For any question regarding this policy or your personal data, contact us at hello@raidillon.com.